1. Brekeke Product Name and Version: Responder SIP Server (RSS)
2. Java version: OpenJDK
3. OS type and the version: Windows Server 2019
4. UA (phone), gateway or other hardware/software involved: SIP out to Cisco Call Manager
5. Your problem: We have a an R5 direct sip integration to CUCM. Call go out fine to CUCM, but we are seeing a second Invite go out after 60 seconds from RSS if the call is not answered. Typically the end user will silence call on their phone if they cannot take, and at the 2 minute mark R5 will escalate to the next call stop and next caregiver. This second invite is causing the caregiver's phones to ring when they should still be silenced.
We have confirmed the Invite at 1 min is not getting generated by R5/RGS, it is RSS sending the Invite. Any ideas on any setting on RSS, or other reason, causing this 1 min repeat invite for a call that is active but not answered yet?
2. Java version: OpenJDK
3. OS type and the version: Windows Server 2019
4. UA (phone), gateway or other hardware/software involved: SIP out to Cisco Call Manager
5. Your problem: We have a an R5 direct sip integration to CUCM. Call go out fine to CUCM, but we are seeing a second Invite go out after 60 seconds from RSS if the call is not answered. Typically the end user will silence call on their phone if they cannot take, and at the 2 minute mark R5 will escalate to the next call stop and next caregiver. This second invite is causing the caregiver's phones to ring when they should still be silenced.
We have confirmed the Invite at 1 min is not getting generated by R5/RGS, it is RSS sending the Invite. Any ideas on any setting on RSS, or other reason, causing this 1 min repeat invite for a call that is active but not answered yet?