1. Brekeke Product Name and Version:BSS Adv Ver 3.8
2. Java version:1.8
3. OS type and the version: RHEL 7.6
4. UA (phone), gateway or other hardware/software involved:NA
5. Your problem: BSS was trying to do DNS resolution and stalling because there is no internet access on the BSS server.
Customer sends the A-leg of call to BSS and BSS does a lookup using webget and BSS sends the B-lgb of call to provider. Webget request is sent to the local ip address of BSS itself. Everything was working well for well over a month. There is no change on the network, OS or BSS.
All of sudden we started seeing alarms that BSS stopped responding to SIP options. We logged into BSS and it was responding very slow. Status page was timing out. We restarted the BSS, it would come up and process few calls and freeze up again. We restarted the server and same thing.
Then we ran strace on the BSS process and found that BSS is reading /etc/resolve.conf and it is trying to resolve something and it was timing out because we don't have internet access on the BSS server. As soon as we commented both the name servers in /etc/resolve.conf and BSS started responding normal.
Incoming calls are coming in from an IP address, webget is done one the IP address , outbound calls are also going on the IP address. We don't use domain names anywhere so we don't know what is it that BSS was trying to resolve?
Any help would be much appreciated.
2. Java version:1.8
3. OS type and the version: RHEL 7.6
4. UA (phone), gateway or other hardware/software involved:NA
5. Your problem: BSS was trying to do DNS resolution and stalling because there is no internet access on the BSS server.
Customer sends the A-leg of call to BSS and BSS does a lookup using webget and BSS sends the B-lgb of call to provider. Webget request is sent to the local ip address of BSS itself. Everything was working well for well over a month. There is no change on the network, OS or BSS.
All of sudden we started seeing alarms that BSS stopped responding to SIP options. We logged into BSS and it was responding very slow. Status page was timing out. We restarted the BSS, it would come up and process few calls and freeze up again. We restarted the server and same thing.
Then we ran strace on the BSS process and found that BSS is reading /etc/resolve.conf and it is trying to resolve something and it was timing out because we don't have internet access on the BSS server. As soon as we commented both the name servers in /etc/resolve.conf and BSS started responding normal.
Incoming calls are coming in from an IP address, webget is done one the IP address , outbound calls are also going on the IP address. We don't use domain names anywhere so we don't know what is it that BSS was trying to resolve?
Any help would be much appreciated.