Press 0 to transfer to operator from within voicemail?

1. Brekeke Product Name and version: 2.4.9.0

4. UA (phone), gateway or other hardware/software involved: Polycom VVX500

6. Your problem:

We have a client on our PBX that wants this feature. Whenever someone calls a person, and gets their voicemail, many people won't want to leave a message. So they want those callers to have the option of pressing 0 from WITHIN the voicemail system, which will then transfer the call to two operators extensions so they can answer the call.

Is that even possible? How would I go about setting that up?

Unfortunately, to the best of my knowledge Brekeke has not implemented this feature. However, if you find yourself in trouble because a customer insists on this feature you could use IVR to bail you out. It will cost an extra extension per user but you may be able to recover those extensions if and when Brekeke adds this feature. I would assume Brekeke is running out of features to add to their system as it is so complete so this very well may be on their list.

This is how you can work around this problem.
Set up two extension 100 and aa100.

Call comes into extension 100 and rings 4 times then takes ring timeout route.

Call goes to aa100(auto attendant) and plays greeting message(voicemail message). If caller does nothing default operator goes to vm100(set up with greeting message with no sound 1 second). If the caller presses 0 the call goes to whatever extension you specify in aa100 like 0=200 to go to extension 200. This will work very effectively. You also need to reduce the wait time in the ivr for a response by editing the aa100 configuration file to wait 1 second for a response. You can search the forum how to do that.

Update: find the configuration file for the aa100 or whatever your extension is named and add the following into it to make the ivr go immediately to voicemail after it plays. This will change the wait from 20 seconds to 1 second.

ex.dtmfwaittimemillis=1000