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Auto attendant voice mail

8 posts · Brekeke PBX Forum

Henry823 Original post
1. Brekeke Product Name and version:
PBX 2.1.6.6

2. Java version:
1.5.0_14
3. OS type and the version:
Window 2003 server

4. UA (phone), gateway or other hardware/software involved:

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :

6. Your problem:
Outside line can call to auto attendant, after hearing the IVR, I would like to retrieve Voice Mail (instead of entering the extension number) from a particular extension voice mail account, can any one help how to do it?
hope
use speed dial to retrieve extension's vm, like 1=08*ext#
or
At the bottom of the auto attendant settings, set
Max input digits: a number which is the digits of the extension + 3
Transfer to unregistered users: enable
then after ivr, dial 08*+extension#
Henry823
hope,

Thank you, it is working.
The speed dial setting, is it possible to have speed dial not just for one assigned extension only?. I would like the dialing method like,
after IVR, enter 1 and any of the extension to retrieve voice mail.

Regards
henry
hope
set speed dial as: (.{number of extension digits })=08*$1

after ivr, dial the extension to retrieve its voicemail
Henry823
Thanks again.
It works, how do I change voice file on voice prompt.
Now is "if you know your party extension"..change to
"please enter your voice mail phone number"

Regards
Henry
hope
Henry823
Is it possible to enter auto attendant mode as described in above,
but user have a choice to :
1) dial in to the extension 2) Dial in to listen to his voice mail.
and how to configure?

Regards
henry
hope
set speed dial as: 1(.{number of extension digits })=08*$1

After ivr, enter ext number to ring ext
or dial 1+ ext to retrieve voicemail

the pbx extension numbers cannot start with 1,
otherwise change the speed dial to other number than 1 at the beginning
change Auto attendant voice prompt to notify user how to dial to their voice mail box