Benefits - Brekeke's .NET Active Control Library

With Brekeke PAL, developers can easily create highly desired, custom Call Center and other VoIP applications. Brekeke PAL is a Windows Control Library that allows the creation of applications for Brekeke's IP-PBX software product, Brekeke PBX. Application development with Brekeke PAL is simple using Visual Basic .NET or other Microsoft .NET languages.

Feature Details - SDK for creating SIP Call Center Applications

Brekeke PAL allows applications to initiate calls, receive and display line status, transfer and conference calls, monitor and record conversations, track register status, and park and retrieve calls.

Public Announce (Broadcasting) Allows announcing a message to agents without listening into their conversation. The announcement can be broadcast to multiple SIP UAs also.

Barge Allows a supervisor to join an existing call session between extensions or an extension and analog (PSTN) line. This feature can be used to create instant Conference rooms (or 3-way calls) with simple operation.

Call Forwarding Allows incoming calls to be redirected to other SIP UAs which facilitates the creation of Operator Consoles or similar applications.

Call Monitoring Allows a supervisor to listen in on a session. This feature is useful for quality control purposes.

Call Park Allow a user to park a call in the PBX system, then the call then can be retrieved by any other user by dialing the associated call park code.

Call Recording Allows sessions to be recorded at touch of a button.

Line Status Notification Subscribe to receive Line Status Notifications. Allows the application to monitor availability and status of users which can be used to efficiently distribute calls.

Third Party Call Control Initiate calls between users. Developers can create Click to Call applications or interactive phone lists.

Call Transfer (Attended/Blind Transfer) Allows to calls to be easily tranfered. This is a vital feature for the creation of Operator Consoles and other Call Center applications.

Voice Mail Notification Subscribe to receive Voicemail Message count for users.